Knowing your customer, from their buying patterns to their payment trends, is the foundation of your business. With Distribution One's Customer Management System, you will have complete customer information. The ability to search for a customer is as easy as keying in one character or more to displaying all customers that will match that character. Whether you need to know a customer's buying pattern or payment history, an easy to read "pop-up" window gives you that information instantly. The integrated V2 system allows you to search your inventory to give your customer instant information and even reserve stock for them. This allows you to "personalize" your services for your customers.

Some of the Customer Management & Accounts Receivable features included are:

• Dynamic customer look-ups: name, phone, address, etc.
• Open item and balance forward statements
• Automatic credit review both before and after order entry
• Average days to pay
• Pop-up window for customer/item buying pattern advising the CSR to see what other items should now be prompted for
• Bill & Hold Processing
• Hold & Bill Processing
• Payment trend analysis
• Collection call follow-ups, with notebook capability
• Collection notes
• On-line recall of paid and unpaid invoices and complete summary and detail payment history
• Cash receipt projection
• Cash expected report and cash flow analysis
• Easy cash applications
• User defined aging columns and aging history recall by customer
• Customer budgeting
• Late charge processing
• User defined dunning letter capability
• Blanket order
• Credit card processing
• Collection notes
• Salesperson commission
• Rebate for customers